Contact information

Last updated: September 23, 2026

If you have questions about an order, shipping, delivery, returns, refunds, products, privacy, or another MigoPaw matter, please contact us using the information below.

We aim to make it easy for customers to identify the business responsible for the MigoPaw store and to reach us when assistance is needed.

Business Information

Store Name: MigoPaw
Legal Business Operator: Rachid Attia
Business Type: Moroccan Auto-entrepreneur / Sole Proprietor

Business Address:
MigoPaw
IMM 25, NR 21, BLOC G, SALAMA 4
Kenitra 14000
Morocco

MigoPaw is an online pet lifestyle store operated from Kenitra, Morocco. We offer a curated selection of practical pet essentials, accessories, pet home and living products, grooming products, feeding and travel accessories, enrichment products, pet apparel, and other selected pet-related items.

Customer Support

Customer Support Email:
support@migopaw.com

Customer support is currently available by email and through our online contact form.

If your message concerns an existing order, please include your MigoPaw order number so that we can locate and review the order more efficiently.

If your request concerns a damaged, defective, incorrect, incomplete, misdescribed, or missing item, please also include relevant photographs, tracking information, and a short description of the issue where possible.

You may also contact us through our Contact page.

Pricing and Currency

Prices on the MigoPaw website are displayed in United States dollars (USD), unless another currency is expressly displayed through an available website or checkout feature.

Your bank, card issuer, digital payment provider, or other financial institution may apply its own currency conversion rate, international transaction fee, or other payment-related charge depending on your location and selected payment method.

MigoPaw does not control independent fees or exchange rates applied by banks, card issuers, or payment providers.

Supported Shipping Destinations

MigoPaw currently supports delivery to the following countries:

United States
United Kingdom
France
Germany
Netherlands

Shipping to countries not listed above is not currently available.

Product availability may vary depending on the product, selected variant, fulfillment availability, shipping-route availability, carrier availability, destination restrictions, and other operational considerations.

If a destination or particular product is unavailable during checkout, MigoPaw does not currently offer that product-and-destination combination for delivery.

Free Standard Shipping

MigoPaw offers Free Standard Shipping on eligible orders delivered to supported destinations.

Customers are not charged a separate Standard Shipping fee for eligible orders.

Delivery times vary depending on the product, destination, fulfillment location, and available shipping route.

Estimated Delivery Times

The estimated total delivery times for our currently supported destinations are generally:

United States: 5–15 business days
United Kingdom: 5–12 business days
France: 5–15 business days
Germany: 6–13 business days
Netherlands: 5–12 business days

These estimates generally include normal product preparation together with standard shipping transit.

Individual products may have shorter or more specific delivery estimates depending on their fulfillment configuration.

When a more specific delivery estimate is displayed during checkout or elsewhere on the store, that estimate should be considered the most relevant available estimate for that particular order.

Delivery times are estimates and are not guaranteed arrival dates.

Business days generally exclude weekends and public holidays.

Please review our Shipping Policy for complete information about shipping, tracking, customs, delivery estimates, product availability, and multiple shipments.

Multiple Shipments

Products within the same order may be prepared and shipped from different fulfillment locations.

As a result, an order may be divided into multiple packages that arrive separately.

If one package arrives before another, this does not necessarily mean that part of your order is missing.

When available, separate tracking information may be provided for individual shipments.

Returns and Refunds

MigoPaw offers a voluntary 30-day return request window for eligible products, subject to the conditions described in our Refund Policy.

To request a return, please contact us at support@migopaw.com before sending any product back.

Please do not send returns directly to the business address shown on this page unless MigoPaw specifically provides that address in the return instructions for your request.

Return locations may vary depending on the product, fulfillment location, destination, and circumstances of the return.

For voluntary preference-based returns, the customer is generally responsible for return shipping where permitted by applicable law.

MigoPaw does not charge a restocking fee for an approved return.

Mandatory consumer rights continue to apply where required by applicable law.

Damaged, Defective, Incorrect, or Misdescribed Products

If a product arrives damaged, defective, incorrect, misdescribed, materially different from your order, or otherwise non-conforming, please contact us as soon as reasonably possible at support@migopaw.com.

Reporting the issue within 7 days after delivery helps us investigate the product, shipping information, and fulfillment records promptly.

This requested reporting period does not limit mandatory consumer rights that may continue beyond those 7 days.

When reporting an issue, please include, where relevant:

Your MigoPaw order number
A description of the issue
Clear photographs of the product
Photographs of the packaging
Photographs of the shipping label
Relevant tracking information

Returns, refunds, replacements, repairs where appropriate, and other remedies are handled according to our Refund Policy and applicable consumer-protection requirements.

Missing Items

If an item appears to be missing from your order, please first review all available tracking information.

Products within the same order may arrive separately because they may be shipped from different fulfillment locations.

If all expected shipments have been delivered and an item is still missing, contact us at support@migopaw.com and provide your order number and details of the missing item.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible at support@migopaw.com.

We cannot guarantee that an order can be changed or canceled after processing, preparation, fulfillment, or shipment has started.

Nothing in this section limits any mandatory cancellation or withdrawal right that applies under applicable law.

Privacy Questions

If your request concerns your personal information, privacy preferences, access, correction, deletion, targeted-advertising choices, or another applicable privacy right, please contact us at support@migopaw.com.

Please review our Privacy Policy for information about how MigoPaw collects, uses, discloses, stores, and otherwise processes personal information.

Eligible customers may also use our Your Privacy Choices page where applicable.

Terms of Service

Use of the MigoPaw website and purchases made through our store are subject to our Terms of Service, together with our applicable store policies, product information, and information displayed during checkout.

Business Registration

MigoPaw is operated by Rachid Attia as a Moroccan Auto-entrepreneur / Sole Proprietor.

Business and customer-support information is provided on this page so customers can clearly identify and contact the business responsible for the MigoPaw store.

Contact MigoPaw

Store Name: MigoPaw
Legal Business Operator: Rachid Attia
Business Type: Moroccan Auto-entrepreneur / Sole Proprietor
Customer Support Email: support@migopaw.com