Privacy policy

Last updated: September 23, 2026

MigoPaw respects your privacy and aims to explain clearly how personal information is collected, used, disclosed, stored, and protected when you interact with our online store.

This Privacy Policy applies when you visit our website, browse products, create or use a customer account, place an order, contact customer support, subscribe to marketing communications, request a cancellation, return, replacement, or refund, or otherwise interact with MigoPaw.

This Privacy Policy does not replace any consent or other privacy choice that may be required under applicable law. Where consent or an opt-out mechanism is required, we will provide the applicable website, cookie, privacy, marketing, advertising, or communication controls.

1. Who Is Responsible for Your Personal Information

For personal information processed in connection with the operation of the MigoPaw store, the responsible business is:

Store Name: MigoPaw
Legal Business Operator: Rachid Attia
Business Type: Moroccan Auto-entrepreneur / Sole Proprietor
Business Address: MigoPaw, IMM 25, NR 21, BLOC G, SALAMA 4, Kenitra 14000, Morocco
Customer Support Email: support@migopaw.com

MigoPaw determines how personal information is used for purposes including store operations, order management, fulfillment, customer support, marketing, security, fraud prevention, business administration, and legal compliance.

Depending on the applicable privacy law and the particular processing activity, MigoPaw may act as a data controller, responsible party, or equivalent entity responsible for determining the purposes and means of processing personal information.

Shopify and certain other service providers may also process personal information under their own legal responsibilities, terms, and privacy policies when providing their services.

2. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with MigoPaw, we may collect or process the following categories of personal information:

  • Identity and contact information, including your name, email address, telephone number when provided, billing address, and shipping address.
  • Order information, including products viewed, selected, added to your cart, purchased, returned, canceled, replaced, or discussed with customer support.
  • Transaction information, including order value, payment method, payment confirmation, billing information, refund status, and transaction status.
  • Customer account information, including account details, saved addresses, order history, account preferences, and account activity where applicable.
  • Customer-support information, including messages, questions, photographs, order numbers, return requests, refund requests, complaints, and other information submitted through our customer-support methods.
  • Fulfillment and delivery information, including ordered products, selected variants, delivery address, shipping method, fulfillment status, carrier information, tracking number, delivery updates, return information, and customs-related information where applicable.
  • Device and technical information, including IP address, browser type, device type, operating system, network information, cookie identifiers, device identifiers, and similar technical information.
  • Website-usage information, including pages viewed, products viewed, links selected, searches, cart activity, checkout interactions, referral source, and general interaction with our website.
  • Marketing information, including email subscription status, communication preferences, campaign interactions, advertising interactions, and unsubscribe or opt-out requests.
  • Fraud-prevention and security information, including information used to detect or assess suspicious transactions, unauthorized activity, account misuse, payment risk, fraud, abuse, or website-security threats.
  • Privacy preference information, including cookie choices, consent status, privacy requests, data-sharing preferences, browser-based privacy signals where supported, and other applicable privacy selections.

3. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create or use an account, complete a form, subscribe to communications, contact customer support, or request a cancellation, return, replacement, or refund.
  • Automatically through our website when cookies, pixels, tags, log files, local storage, and similar technologies record website, browser, device, or interaction information.
  • From Shopify when Shopify provides ecommerce, checkout, customer account, security, analytics, fraud-prevention, privacy, and store-management services.
  • From payment providers when they provide payment confirmation, authorization status, transaction information, fraud-prevention information, dispute information, chargeback information, or refund status.
  • From fulfillment partners and product suppliers when they provide preparation, fulfillment, replacement, shipping, return, inventory, or order-support information.
  • From shipping carriers and delivery providers when they provide tracking, delivery, delay, customs, return, or failed-delivery information.
  • From analytics, advertising, and marketing providers where those services are enabled and their use is permitted under applicable law and your privacy choices.
  • From fraud-prevention, security, and technical providers where they assist with protecting transactions, accounts, website functionality, and store operations.

4. How We Use Personal Information

Providing Products and Services

We may use personal information to:

  • Process and confirm orders
  • Provide and manage customer accounts
  • Arrange product preparation and fulfillment
  • Ship and deliver products
  • Provide tracking and delivery information
  • Process cancellations, returns, replacements, and refunds
  • Communicate important order information
  • Respond to customer-support requests
  • Manage delivery issues or returned shipments

Payment Processing

We use payment-related information to confirm payment authorization, complete purchases, process approved refunds, help prevent fraudulent transactions, manage payment disputes, and resolve payment-related questions.

Sensitive payment credentials, including complete payment-card numbers where applicable, are processed through authorized payment providers, hosted payment interfaces, and applicable checkout services.

MigoPaw does not directly receive or store complete payment-card numbers entered into an authorized hosted payment interface.

Customer Support

We use personal information to answer questions, investigate delivery issues, review product complaints, manage damaged or incorrect item reports, and communicate about orders, accounts, policies, cancellations, returns, replacements, or refunds.

Website Operations and Improvement

We may use device, technical, and website-usage information to:

  • Operate website features
  • Maintain cart and checkout functionality
  • Remember applicable customer preferences
  • Understand how visitors interact with the website
  • Identify technical errors or performance issues
  • Improve navigation, products, content, and customer experience
  • Measure website, advertising, and campaign performance
  • Protect website functionality and customer accounts

Security and Fraud Prevention

We may use personal information to help detect, investigate, prevent, and respond to fraud, unauthorized payments, account misuse, malicious activity, abuse, security incidents, and threats to our website, customers, transactions, and business.

Marketing and Advertising

Where permitted by applicable law and your privacy choices, we may use personal information to:

  • Send marketing communications to customers who have subscribed or otherwise lawfully agreed to receive them
  • Measure marketing and advertising performance
  • Understand interest in products and content
  • Improve advertising relevance
  • Create, use, or measure advertising audiences where permitted
  • Show or measure advertising where advertising services are enabled

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the communication.

Legal and Business Requirements

We may process personal information to comply with applicable legal, accounting, tax, regulatory, recordkeeping, consumer-protection, fraud-prevention, and lawful government requirements.

We may also use information to enforce our Terms of Service, protect our legal rights, establish or defend legal claims, resolve disputes, investigate misuse, and respond to lawful requests.

5. Legal Bases for Processing

Where European Economic Area or United Kingdom data-protection laws apply, the legal basis used depends on the particular processing activity.

  • Performance of a contract: processing orders, payments, fulfillment, delivery, customer accounts, cancellations, returns, replacements, refunds, and related customer service.
  • Compliance with legal obligations: processing required for tax, accounting, consumer-protection, regulatory, recordkeeping, and other applicable legal requirements.
  • Legitimate interests: protecting MigoPaw and customers from fraud or security threats, maintaining and improving store operations, responding to customer inquiries, measuring service performance, protecting legal rights, and administering the business where those interests are not overridden by the rights and interests of the individual.
  • Consent: certain marketing activities, advertising technologies, analytics technologies, personalization activities, or non-essential cookies where applicable law requires consent.

Where we rely on legitimate interests, we consider whether the processing is reasonably necessary and whether our interests are outweighed by the rights and interests of the individual.

Where we rely on consent, you may withdraw that consent at any time through available privacy controls or by contacting us where appropriate. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our store, provide products and services, protect customers and our business, or comply with applicable legal requirements.

Recipients may include:

  • Shopify, which provides our ecommerce platform and related checkout, hosting, customer account, privacy, security, analytics, and store-management services.
  • Payment providers, which process transactions, authorizations, fraud checks, payment disputes, chargebacks, and refunds.
  • Fulfillment partners and suppliers, which prepare, pack, fulfill, replace, or otherwise support ordered products.
  • Shipping carriers and delivery providers, which transport orders and provide tracking, customs, delivery, return, or failed-delivery information.
  • Customer-support and communication providers, which help us respond to customer messages and send transactional or marketing communications.
  • Analytics and technology providers, which help operate, secure, measure, troubleshoot, and improve our website.
  • Marketing and advertising providers, where their services are enabled and their use is permitted under applicable law and your privacy choices.
  • Professional advisers, including legal, accounting, technical, security, or other professional advisers where reasonably necessary.
  • Government bodies, courts, regulators, or law-enforcement authorities when disclosure is legally required or otherwise permitted by law.
  • A purchaser, investor, or successor business if MigoPaw is involved in a legitimate merger, financing, restructuring, acquisition, transfer, or sale of some or all business assets.

We aim to limit disclosures to information reasonably necessary for the applicable purpose.

7. Fulfillment Partners, Suppliers, and Delivery Providers

MigoPaw uses different third-party fulfillment arrangements and product-specific fulfillment configurations depending on the product and delivery destination.

To process and deliver an order, we may provide the applicable fulfillment partner, supplier, or delivery provider with information such as:

  • Customer name
  • Shipping address
  • Telephone number or other contact information where reasonably necessary for delivery
  • Ordered products and selected variants
  • Order or fulfillment reference
  • Delivery instructions when provided

These organizations may use this information to prepare, pack, ship, track, replace, return, or otherwise support an order.

Fulfillment providers, suppliers, carriers, and their service providers may process personal information in countries outside the customer’s country of residence as part of their fulfillment, support, or logistics operations.

8. Relationship with Shopify

The MigoPaw online store is hosted and powered by Shopify.

Shopify processes personal information to provide and improve ecommerce, checkout, security, fraud-prevention, customer account, privacy, analytics, and related platform services.

Information submitted through the MigoPaw website may therefore be transmitted to Shopify and Shopify service providers, including providers located outside the customer’s country of residence.

Shopify may also process certain personal information for purposes described in its own applicable privacy policies and platform terms.

For more information, please review:

9. Shopify Network Intelligence

If Shopify Network Intelligence is enabled in our Shopify Customer Privacy settings, Shopify may process information in connection with this feature as described below.

When Shopify Network Intelligence is enabled, Shopify may process information from customer interactions and transactions with MigoPaw together with information relating to interactions with Shopify and other Shopify-powered merchants to provide enhanced Shopify services.

These enhanced services may support functions such as security, fraud prevention, store performance, analytics, shopping-experience personalization, measurement, and advertising-related services where permitted by applicable law and customer privacy choices.

Depending on the customer’s jurisdiction, certain uses or disclosures of information for advertising may be considered targeted advertising, sharing, sale, or similar regulated activities under applicable privacy laws.

Applicable consent, objection, deletion, and opt-out choices are respected through supported Shopify privacy controls where required.

Where applicable, you may exercise eligible data-sharing or targeted-advertising choices through our Your Privacy Choices page.

You may also manage certain Shopify-specific privacy choices through the Shopify Privacy Portal.

10. Google Analytics and Measurement Services

MigoPaw may use Google Analytics and related Google measurement services to understand website traffic, page interactions, device categories, referral sources, shopping activity, conversion activity, and general store performance.

These services may process information such as cookies, online identifiers, device information, IP-derived information, browser information, referral information, and website interaction events.

Information generated through these services may be transmitted to and processed by Google according to Google’s applicable terms and privacy practices.

We may use this information to understand website performance, identify technical or navigation problems, measure marketing activity, understand customer interactions, and improve the customer experience.

Where required by applicable law, non-essential analytics or advertising cookies and similar technologies will be used only after the visitor has provided the required consent through available privacy or cookie controls.

For more information, please review:

11. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, tags, scripts, and similar technologies.

These technologies may be used to:

  • Keep the website and checkout functioning
  • Remember country, language, and other preferences
  • Maintain shopping-cart information
  • Support customer account and security features
  • Detect fraud and misuse
  • Measure website traffic and performance
  • Understand website and product interactions
  • Support analytics, marketing, and advertising where permitted
  • Record applicable consent and privacy preferences

Some cookies and similar technologies are necessary for the operation, security, cart, checkout, customer account, and other essential functionality of the website.

Other technologies, including certain analytics, personalization, or advertising technologies, may be optional and subject to consent or opt-out requirements depending on the visitor’s location.

Where available, you can manage non-essential technologies through the cookie banner, privacy preferences tool, data-sharing opt-out page, or other privacy controls provided on our website.

You may also manage cookies through your browser settings. Disabling necessary cookies may affect account access, cart operation, checkout, saved preferences, security, or other website functionality.

12. Marketing Communications

We send marketing communications only where permitted by applicable law.

Marketing communications may include product announcements, new arrivals, store news, promotions, recommendations, or other MigoPaw content.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email or by contacting us at support@migopaw.com.

After unsubscribing from marketing communications, you may still receive necessary non-marketing communications concerning:

  • Orders and payments
  • Account security
  • Shipping and tracking
  • Cancellations, returns, replacements, and refunds
  • Customer-support requests
  • Fraud or security matters
  • Important changes affecting an existing transaction

13. Targeted Advertising and Data-Sharing Choices

MigoPaw does not sell personal information in exchange for money.

However, some privacy laws may classify certain disclosures or uses involving cookies, online identifiers, analytics providers, advertising providers, cross-context behavioral advertising, or similar technologies as a “sale,” “sharing,” targeted advertising, or another regulated activity.

Where applicable law provides such rights, eligible customers may have the right to opt out of those activities.

Available privacy choices may be exercised through:

  • Cookie or privacy controls available on our website
  • Our data-sharing or privacy-choice page where available
  • Recognized browser-based privacy preference signals where legally required and technically supported
  • Emailing support@migopaw.com

Eligible customers may also use our Your Privacy Choices page.

14. International Data Transfers

MigoPaw is operated from Morocco and currently provides ecommerce services to customers in the United States, United Kingdom, France, Germany, and the Netherlands.

Shopify, payment providers, fulfillment partners, suppliers, shipping carriers, analytics providers, advertising providers, and other service providers may operate in different countries.

Your personal information may therefore be transferred to, stored in, accessed from, or processed in a country other than your country of residence.

Where applicable law requires safeguards or other legal requirements for an international transfer, the organization responsible for that transfer may rely on applicable contractual safeguards, adequacy decisions, approved transfer mechanisms, legal exceptions, authorizations, notifications, or other mechanisms recognized by applicable law.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable business, accounting, tax, security, dispute-resolution, consumer-protection, and legal requirements.

Retention periods may depend on:

  • The length and nature of the customer relationship
  • Whether an order, return, refund, payment dispute, or customer-support matter remains active
  • Tax, accounting, transaction, and recordkeeping obligations
  • Fraud-prevention and security needs
  • Legal claims or applicable limitation periods
  • Consent and marketing preferences
  • Applicable service-provider requirements
  • Requirements imposed by applicable law

Order and transaction records may be retained for the period reasonably necessary to satisfy applicable tax, accounting, payment, recordkeeping, fraud-prevention, and consumer-protection requirements.

Marketing information may be retained until you unsubscribe, withdraw consent where applicable, object to applicable marketing processing, or the information is no longer reasonably necessary for the stated purpose.

When information is no longer required, we may delete it, anonymize it, de-identify it, or retain it only where continued retention is legally permitted or required.

16. Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, destruction, or disclosure.

We also rely on established service providers to provide security features relating to hosting, checkout, payments, fraud prevention, data transmission, fulfillment, and store operations.

No method of electronic transmission, online transaction, or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Please protect your account credentials and contact us promptly if you believe your account, order, payment, or personal information has been accessed or used without authorization.

For your protection, please do not send complete payment-card numbers, passwords, or other unnecessary sensitive credentials through ordinary customer-support email.

17. Children’s Personal Information

MigoPaw is an online retail store intended for customers who are legally able to make purchases or otherwise interact with ecommerce services under the laws applicable to them.

Our website and services are not intended to knowingly collect personal information directly from children in circumstances where parental or guardian consent is legally required and has not been obtained.

If you are a parent or legal guardian and believe that a child has submitted personal information to MigoPaw without appropriate authorization, please contact us at support@migopaw.com.

We will review the request and delete, restrict, or otherwise handle the information as required by applicable law.

18. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

  • The right to receive information about how personal information is processed
  • The right to request access to personal information
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion in eligible circumstances
  • The right to request restriction of certain processing
  • The right to object to certain processing
  • The right to receive eligible information in a portable format
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of eligible targeted advertising, sale, sharing, or similar regulated activities
  • Rights concerning certain automated processing or profiling where applicable
  • The right to lodge a complaint with an applicable privacy or data-protection authority

Privacy rights are not absolute and may be subject to applicable legal requirements and exceptions.

For example, we may need to retain certain information to complete an order, process an active dispute, prevent fraud, comply with tax or accounting requirements, protect legal rights, or establish, exercise, or defend legal claims.

19. How to Submit a Privacy Request

To submit a privacy request, email support@migopaw.com and clearly describe your request.

Please provide enough information for us to identify the relevant customer account, order, communication, or other applicable records.

We may request reasonable additional information to verify your identity and protect personal information from unauthorized access, disclosure, alteration, or deletion.

Where permitted by applicable law, an authorized representative may submit a request on your behalf. We may request reasonable evidence of that authorization and, where appropriate, verification of your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

20. Rights and Requirements in Morocco

MigoPaw is operated from Morocco and processes personal information subject to applicable Moroccan data-protection requirements, including Law No. 09-08 concerning the protection of individuals with regard to the processing of personal data.

Where applicable, individuals may have rights concerning access, correction, and objection to certain processing of their personal information, together with other protections provided under applicable Moroccan law.

Processing operations and international transfers may also be subject to applicable notification, authorization, transfer, security, or other requirements under Moroccan data-protection law.

Privacy questions or requests concerning MigoPaw should first be sent to support@migopaw.com.

You may also obtain information about personal-data protection in Morocco from the Commission Nationale de contrôle de la protection des Données à caractère Personnel:

Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP)

21. European Economic Area Privacy Rights

If you reside in the European Economic Area and applicable European data-protection law applies to our processing of your personal information, you may have rights including the right to:

  • Receive information about the processing of your personal information
  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion in eligible circumstances
  • Restrict certain processing
  • Object to certain processing
  • Receive eligible information in a portable format
  • Withdraw consent where consent is the applicable legal basis
  • Exercise applicable rights concerning automated decision-making or profiling
  • Lodge a complaint with an applicable data-protection supervisory authority

You may generally lodge a complaint with the supervisory authority in the European country where you live, work, or believe an infringement of applicable data-protection law occurred.

22. United Kingdom Privacy Rights

If you reside in the United Kingdom and applicable United Kingdom data-protection law applies to our processing, you may have rights including access, correction, deletion, restriction, objection, portability, withdrawal of consent where applicable, and rights relating to certain automated processing or profiling.

You may also have the right to lodge a complaint with the United Kingdom Information Commissioner’s Office.

United Kingdom Information Commissioner’s Office

23. United States Privacy Rights

Depending on your state of residence and whether the applicable legal requirements apply to MigoPaw, you may have rights relating to your personal information.

These rights may include the right to:

  • Request access to or confirmation concerning certain personal information
  • Request correction of inaccurate information
  • Request deletion, subject to applicable exceptions
  • Obtain a copy of eligible personal information
  • Opt out of eligible sale, sharing, targeted advertising, or profiling activities
  • Appeal certain decisions concerning a privacy request where required by applicable law
  • Exercise other rights provided by applicable state privacy law

You may submit a request by contacting support@migopaw.com or by using an applicable privacy-choice mechanism available on our website.

Eligible customers may also use our Your Privacy Choices page.

24. Third-Party Websites and Services

Our website may contain links to independent websites, platforms, applications, or services operated by third parties.

MigoPaw does not control the privacy, security, content, or data-handling practices of independent third-party websites or services.

If you choose to interact directly with an independent third-party service, its own privacy policy and terms may apply.

We encourage you to review the privacy information of an independent third-party service before providing personal information directly to it.

25. Privacy Complaints

If you have a concern about how MigoPaw collects, uses, stores, discloses, or otherwise processes personal information, please contact us first at support@migopaw.com.

We will review the concern and respond within the period required by applicable law where such a period applies.

Depending on your location and applicable law, you may also have the right to submit a complaint to the CNDP in Morocco, the Information Commissioner’s Office in the United Kingdom, an applicable European supervisory authority, or another competent privacy or data-protection authority.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, payment methods, fulfillment arrangements, shipping operations, analytics or advertising services, Shopify settings, privacy controls, business operations, or applicable legal requirements.

The current version will be published on this page with the updated date shown at the top.

Where a material change requires additional notice or consent under applicable law, we will provide the required notice or request consent through an appropriate method.

27. Contact Information

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a concern about your personal information, please contact us through our Contact page or by email.

Store Name: MigoPaw
Legal Business Operator: Rachid Attia
Business Type: Moroccan Auto-entrepreneur / Sole Proprietor
Customer Support Email: support@migopaw.com

Business Address:
MigoPaw
IMM 25, NR 21, BLOC G, SALAMA 4
Kenitra 14000
Morocco

Visit our Contact page