Privacy policy

Last updated: July 20, 2026

MigoPaw respects your privacy and aims to explain clearly how personal information is collected, used, disclosed, stored, and protected when you interact with our online store.

This Privacy Policy applies when you visit our website, browse products, create an account, place an order, contact customer support, subscribe to marketing communications, request a return or refund, or otherwise interact with MigoPaw.

This Privacy Policy does not replace any consent that may be required under applicable law. Where consent is legally required, we will request it separately through the appropriate website or communication controls.

1. Who Is Responsible for Your Personal Information

For the personal information processed in connection with the operation of the MigoPaw store, the responsible business is:

Store Name: MigoPaw
Legal Business Operator: Rachid Attia
Business Type: Moroccan Auto-entrepreneur / Sole Proprietor
Business Address: MigoPaw, IMM 25, NR 21, BLOC G, SALAMA 4, Kenitra 14000, Morocco
Customer Support Email: support@migopaw.com

MigoPaw determines how personal information is used for store operations, order management, customer support, marketing, security, and legal compliance.

Shopify and other service providers may also process personal information under their own legal responsibilities and privacy terms when providing their services.

2. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify an individual.

Depending on how you interact with MigoPaw, we may collect or process the following categories of personal information:

  • Identity and contact information, including your name, email address, telephone number when provided, billing address, and shipping address.
  • Order information, including products viewed, selected, added to your cart, purchased, returned, canceled, or discussed with customer support.
  • Transaction information, including order value, payment method, payment confirmation, billing information, refund status, and transaction status.
  • Account information, including account login information, saved addresses, order history, and account preferences when a customer account is created.
  • Customer-support information, including messages, questions, photographs, order numbers, return requests, refund requests, and information submitted through our contact form.
  • Fulfillment and delivery information, including ordered products, delivery address, shipping method, fulfillment status, carrier information, tracking number, and delivery updates when available.
  • Device and technical information, including IP address, browser type, device type, operating system, network information, cookie identifiers, and similar technical data.
  • Website-usage information, including pages viewed, links selected, products viewed, cart activity, checkout interactions, referral source, and general interaction with our website.
  • Marketing information, including email subscription status, communication preferences, campaign interactions, and unsubscribe requests.
  • Fraud-prevention and security information, including information used to assess suspicious transactions, unauthorized activity, account misuse, or website-security risks.

3. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, complete a form, subscribe to emails, contact customer support, or request a return or refund.
  • Automatically through the website when cookies, pixels, log files, and similar technologies record website and device interactions.
  • From Shopify when Shopify provides the ecommerce platform, checkout, customer account, security, analytics, and store-management services.
  • From payment providers when they provide payment confirmation, transaction status, fraud-prevention information, or refund status.
  • From fulfillment partners and suppliers when they provide production, fulfillment, shipping, replacement, or order-support updates.
  • From shipping carriers when they provide tracking, delivery, delay, return, or failed-delivery information.
  • From analytics, advertising, and marketing providers where these services are enabled and permitted under applicable law.

4. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

  • Processing and confirming orders
  • Managing customer accounts
  • Arranging production or fulfillment
  • Shipping and delivering products
  • Providing tracking information
  • Processing cancellations, returns, replacements, and refunds
  • Responding to customer-support requests

Payment Processing

We use payment-related information to confirm payment authorization, complete purchases, issue approved refunds, prevent fraudulent transactions, and resolve payment-related questions.

Complete payment-card numbers and sensitive payment credentials are processed by Shopify and authorized payment providers. MigoPaw does not directly receive or store complete payment-card numbers submitted through an authorized checkout or payment provider.

Customer Support

We use personal information to answer questions, investigate delivery issues, review product complaints, manage damaged or incorrect item reports, and communicate about orders, accounts, policies, returns, or refunds.

Website Operations and Improvement

We may use device, technical, and usage information to:

  • Operate website features
  • Maintain cart and checkout functionality
  • Understand how visitors use the website
  • Identify technical errors
  • Improve navigation, products, content, and customer experience
  • Measure website and campaign performance

Security and Fraud Prevention

We use personal information to help detect, investigate, and prevent fraud, payment misuse, unauthorized account access, malicious activity, and threats to the security of our website, customers, and business.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send marketing emails to customers who have subscribed
  • Measure marketing campaign performance
  • Understand customer interest in products and content
  • Show or measure relevant advertising where advertising services are enabled

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email.

Legal and Business Requirements

We may process personal information to comply with legal, accounting, tax, regulatory, recordkeeping, consumer-protection, and lawful government requirements.

We may also use information to enforce our Terms of Service, protect our legal rights, resolve disputes, and respond to lawful requests.

5. Legal Bases for Processing

Where European Economic Area or United Kingdom data-protection laws apply, we generally process personal information using one or more of the following legal bases:

  • Performance of a contract, including processing an order, arranging delivery, providing customer support, or issuing an approved refund.
  • Legitimate interests, including protecting the store from fraud, maintaining website security, improving store operations, responding to customer inquiries, and understanding service performance.
  • Consent, including sending certain marketing communications or using non-essential cookies where consent is required.
  • Compliance with legal obligations, including tax, accounting, consumer-protection, regulatory, and lawful government requirements.

Where we rely on legitimate interests, we consider whether those interests are reasonably necessary and whether they are outweighed by the rights and interests of the individual.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate the store, provide products and services, protect customers, or comply with legal obligations.

Recipients may include:

  • Shopify, which provides our ecommerce platform, checkout, hosting, customer-account, security, and store-management services.
  • Payment providers, which process transactions, payment authorizations, fraud checks, chargebacks, and refunds.
  • Fulfillment partners and suppliers, which prepare, produce where applicable, pack, fulfill, replace, or support products.
  • Shipping carriers and delivery providers, which deliver orders and provide tracking or delivery updates.
  • Customer-support and email providers, which help us respond to customer messages and send transactional or marketing communications.
  • Analytics and technology providers, which help operate, secure, measure, and improve the website.
  • Marketing and advertising providers, where their services are enabled, permitted, and subject to applicable privacy choices.
  • Professional advisers, including legal, accounting, technical, or security advisers where reasonably necessary.
  • Government bodies, courts, regulators, or law-enforcement authorities when disclosure is legally required.
  • A purchaser or successor business if MigoPaw is involved in a legitimate merger, restructuring, financing, transfer, or sale of business assets.

Service providers receive only the information reasonably needed to perform their applicable services.

7. Fulfillment Partners and Suppliers

Some MigoPaw products are made on demand, while others are fulfilled through third-party suppliers or fulfillment partners.

To fulfill an order, we may provide the applicable partner with information such as:

  • Customer name
  • Shipping address
  • Contact information where needed for delivery
  • Ordered products and variants
  • Order or fulfillment reference
  • Delivery instructions when provided

Fulfillment partners, suppliers, and carriers use this information to prepare, produce where applicable, pack, ship, track, replace, or support the order.

They may process information in countries outside the customer’s country of residence as part of their production, fulfillment, support, or logistics operations.

8. Relationship with Shopify

The MigoPaw online store is hosted and powered by Shopify.

Shopify processes personal information to provide and improve ecommerce, checkout, security, customer-account, fraud-prevention, and related platform services.

Information submitted through the MigoPaw website may therefore be transmitted to Shopify and Shopify service providers, including providers located outside the customer’s country of residence.

For more information, please review:

Shopify Network Intelligence

MigoPaw currently uses Shopify Network Intelligence. When this feature is enabled, Shopify may process information about your interactions with MigoPaw, Shopify, and other Shopify-powered merchants to provide and improve enhanced services, including store performance, security, personalization, measurement, and advertising-related services where permitted by applicable law.

Information used for these services may be shared with Shopify and authorized service providers located in countries outside your country of residence, subject to applicable privacy protections and choices.

Where applicable, you may opt out of eligible data sharing or targeted advertising through our Your Privacy Choices page.

You may also manage certain choices or request information directly through the Shopify Privacy Portal.

9. Google Analytics and Measurement Services

MigoPaw uses Google Analytics to understand website traffic, page interactions, device categories, referral sources, and general store performance.

Google Analytics may use cookies, device identifiers, IP-derived information, browser information, and website interaction events to provide measurement and reporting services.

Information generated through Google Analytics may be transmitted to and processed by Google according to Google’s applicable terms and privacy practices.

We use Analytics information to understand website performance, identify technical or navigation problems, measure marketing activity, and improve the customer experience.

Where required by applicable law, non-essential analytics cookies will be used only after the visitor has provided the required consent through the available privacy or cookie controls.

For more information about Google’s data practices, please review:

10. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used to:

  • Keep the website and checkout functioning
  • Remember country, language, and other preferences
  • Maintain shopping-cart information
  • Support account and security features
  • Detect fraud and misuse
  • Measure website traffic and performance
  • Support marketing and advertising where permitted

Some cookies are necessary for the operation of the website and checkout. Other cookies, such as certain analytics or advertising cookies, may be optional and subject to consent requirements.

Where available, you can manage non-essential cookies using the cookie banner, privacy preferences tool, or other privacy controls provided on the website.

You may also manage cookies through your browser settings. Disabling necessary cookies may affect account access, cart operation, checkout, preferences, or other website functionality.

11. Marketing Communications

We send marketing emails only where permitted by applicable law.

Marketing communications may include product announcements, store news, promotions, or related MigoPaw content.

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the email or by contacting us at support@migopaw.com.

After unsubscribing from marketing messages, you may still receive non-marketing communications concerning:

  • Orders and payments
  • Account security
  • Shipping and tracking
  • Returns and refunds
  • Customer-support requests
  • Important changes affecting an existing transaction

12. Targeted Advertising and Data-Sharing Choices

MigoPaw does not sell personal information in exchange for money.

However, some privacy laws may classify certain disclosures involving advertising cookies, identifiers, analytics providers, or advertising partners as a “sale,” “sharing,” or use for targeted advertising.

Where these laws apply, you may have the right to opt out of eligible activities.

You may exercise an available choice through:

  • The cookie or privacy controls displayed on our website
  • Any “Do Not Sell or Share My Personal Information” or similar privacy link made available on the website
  • Emailing support@migopaw.com

Where legally required and technically supported, we may recognize browser-based preference signals such as Global Privacy Control.

13. International Data Transfers

MigoPaw is operated from Morocco and provides services to customers in the United States, United Kingdom, and selected European countries.

Shopify, payment providers, fulfillment partners, suppliers, carriers, analytics providers, and other service providers may operate in different countries.

Your personal information may therefore be transferred to, stored in, or processed in a country other than your country of residence.

Where applicable law requires safeguards for an international transfer, the relevant organization may rely on approved contractual terms, adequacy decisions, consent where legally appropriate, or another recognized transfer mechanism.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable business or legal requirements.

Retention periods may depend on:

  • The length of the customer relationship
  • Whether an order or refund remains active
  • Customer-support and dispute-resolution needs
  • Tax, accounting, and transaction-record obligations
  • Fraud-prevention and security needs
  • Applicable limitation periods
  • Consent and marketing preferences

Order and transaction records may be retained for the period required by applicable tax, accounting, payment, and consumer-protection requirements.

Marketing information is normally retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the stated purpose.

When information is no longer required, we may delete it, anonymize it, or retain it only where continued retention is legally permitted or required.

15. Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on Shopify and other established service providers to provide security features for hosting, checkout, payments, fraud prevention, and store operation.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

Please protect your account credentials and contact us promptly if you believe that your account, order, or personal information has been accessed or used without authorization.

16. Children’s Personal Information

The MigoPaw website is not directed to children who are not legally able to make an online purchase or provide valid consent under the laws applicable to them.

We do not knowingly collect personal information directly from a child where parental or guardian consent is legally required.

If you are a parent or legal guardian and believe that a child has submitted personal information without appropriate authorization, contact us at support@migopaw.com.

We will review the request and delete or restrict the information where required by applicable law.

17. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

  • The right to request access to personal information
  • The right to request correction of inaccurate information
  • The right to request deletion, subject to legal exceptions
  • The right to request restriction of certain processing
  • The right to object to certain processing
  • The right to receive eligible information in a portable format
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of eligible targeted advertising, sale, or sharing activities
  • The right to lodge a complaint with an applicable data-protection authority

Privacy rights are not absolute and may be subject to legal exceptions. For example, we may need to retain certain information to complete an order, prevent fraud, comply with tax requirements, resolve a dispute, or establish legal claims.

18. How to Submit a Privacy Request

To submit a privacy request, email support@migopaw.com and clearly describe your request.

Please provide enough information for us to locate the relevant records.

We may request reasonable information to verify your identity and protect personal information from unauthorized access or deletion.

Where permitted by law, an authorized representative may submit a request on your behalf. We may ask for evidence of that authorization.

We will not unlawfully discriminate against you for exercising a privacy right.

19. Rights in Morocco

MigoPaw is operated from Morocco and processes personal information subject to applicable Moroccan requirements, including Law No. 09-08 concerning the protection of individuals with regard to the processing of personal data.

Where applicable, individuals may have rights concerning access, correction, and objection to certain processing of their personal information.

Privacy questions or requests should first be sent to support@migopaw.com.

You may also obtain information about personal-data protection in Morocco from the Commission Nationale de contrôle de la protection des Données à caractère Personnel:

Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP)

20. European Economic Area Privacy Rights

If you reside in the European Economic Area, applicable data-protection laws may provide rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion in eligible circumstances
  • Restrict certain processing
  • Object to processing based on legitimate interests
  • Receive eligible information in a portable format
  • Withdraw consent where consent is the legal basis
  • Lodge a complaint with your local data-protection supervisory authority

You may normally lodge a complaint with the supervisory authority in the country where you live, work, or believe an infringement occurred.

21. United Kingdom Privacy Rights

If you reside in the United Kingdom, you may have rights under applicable United Kingdom data-protection laws, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent where applicable.

You may also have the right to lodge a complaint with the United Kingdom Information Commissioner’s Office.

United Kingdom Information Commissioner’s Office

22. United States Privacy Rights

Depending on your state of residence and whether the applicable legal requirements apply to MigoPaw, you may have rights to:

  • Request access to certain personal information
  • Request correction or deletion
  • Obtain a copy of eligible information
  • Opt out of eligible sale, sharing, targeted advertising, or profiling activities
  • Appeal certain decisions concerning a privacy request where required

You may submit a request by contacting support@migopaw.com or using any applicable privacy-choice link available on the website.

23. Third-Party Websites

Our website may contain links to independent websites or services operated by third parties.

MigoPaw does not control the privacy, security, content, or data-handling practices of independent third-party websites.

Please review the privacy notice of a third-party service before providing personal information directly to it.

24. Privacy Complaints

If you have a concern about how MigoPaw collects or uses personal information, please contact us first at support@migopaw.com.

We will review the concern and respond within the period required by applicable law.

Depending on your location, you may also have the right to submit a complaint to the CNDP in Morocco, the Information Commissioner’s Office in the United Kingdom, or the relevant data-protection authority in your country.

25. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, products, payment methods, fulfillment partners, suppliers, analytics tools, privacy settings, business operations, or applicable requirements.

The current version will be published on this page with the updated date shown above.

Where a material change requires additional notice or consent under applicable law, we will provide that notice or request consent through an appropriate method.

26. Contact Information

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a concern about your personal information, please contact us through our Contact page or by email.

Store Name: MigoPaw
Legal Business Operator: Rachid Attia
Business Type: Moroccan Auto-entrepreneur / Sole Proprietor
Customer Support Email: support@migopaw.com
Business Address: MigoPaw, IMM 25, NR 21, BLOC G, SALAMA 4, Kenitra 14000, Morocco

Visit our Contact page