Shipping policy

Last updated: September 23, 2026

Thank you for shopping with MigoPaw.

This Shipping Policy explains where we currently ship, our Free Standard Shipping service, estimated delivery times, order tracking, split shipments, customs, delivery issues, and other important shipping information.

Supported Shipping Destinations

MigoPaw currently ships to the following countries:

  • United States
  • United Kingdom
  • France
  • Germany
  • Netherlands

Shipping to countries not listed above is not currently available.

If a destination is unavailable during checkout, we do not currently offer shipping for that order or product to that location.

Free Standard Shipping

MigoPaw offers Free Standard Shipping on eligible orders delivered to our supported destinations.

Customers are not charged a separate standard shipping fee at checkout.

Delivery times vary depending on the product, destination, fulfillment location, and available shipping route.

Estimated Delivery Times

The estimated total delivery times for our currently supported destinations are:

  • United States: 5–15 business days
  • United Kingdom: 5–12 business days
  • France: 5–15 business days
  • Germany: 6–13 business days
  • Netherlands: 5–12 business days

These ranges represent estimated total delivery time for our current product catalog and generally include normal order preparation together with standard shipping transit.

Individual products may have shorter or more specific delivery estimates depending on their fulfillment configuration.

When a more specific delivery estimate is displayed during checkout or elsewhere on the store, that estimate should be considered the most relevant estimate for that particular order.

Business Days and Delivery Estimates

All delivery ranges in this policy are expressed in business days.

Business days generally exclude weekends and public holidays.

Delivery timeframes are estimates and are not guaranteed arrival dates.

Actual delivery may be affected by carrier performance, product availability, customs processing, weather, public holidays, destination-specific conditions, transportation disruptions, or circumstances outside our reasonable control.

Order Fulfillment

MigoPaw products may be prepared and shipped through different fulfillment facilities depending on the product and destination.

Because products may use different fulfillment locations and shipping routes, delivery times can vary between items within the same order.

Customers do not need to select a supplier, fulfillment facility, or internal shipping route. The appropriate fulfillment method is assigned automatically according to the product and destination.

Orders Containing Different Products

If your order contains products fulfilled from different locations, individual items may be prepared and shipped separately.

This means that products from the same order may arrive in different packages or on different days.

You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

Multiple Shipments

Products within the same order may be fulfilled from different locations.

As a result, your order may be divided into multiple packages that arrive separately.

When available, separate tracking information may be provided for individual shipments.

If one package arrives before another, this does not necessarily mean that part of your order is missing.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout after the applicable shipment has been dispatched.

You can use the tracking number provided to follow the progress of your shipment.

Please note that tracking information may not update immediately after dispatch. Carriers may require additional time to scan the package and display the first tracking event.

Customs, VAT, Duties, and Import Charges

International shipments may be subject to customs procedures, VAT, import taxes, duties, carrier handling charges, or other fees depending on the destination and applicable local regulations.

If applicable taxes or charges are collected during checkout, they will be displayed before payment.

Where charges are not collected by MigoPaw during checkout, they may be assessed separately by the destination country's customs authority, carrier, or another applicable authority.

The customer is responsible for any applicable import duties, taxes, VAT, customs charges, or similar fees that are not collected during checkout.

Customs processing may increase the time required for an international shipment to be delivered.

Delivery Delays

We aim to deliver orders within the estimated timeframes shown on our website or during checkout. However, delays may occasionally occur because of circumstances outside our reasonable control.

Possible causes of delay may include:

  • Product preparation or fulfillment delays
  • Temporary product availability issues
  • Carrier delays
  • Customs processing or inspections
  • High-volume shopping periods
  • Public holidays
  • Severe weather
  • Transportation disruptions
  • Local delivery disruptions
  • Incorrect or incomplete shipping information

If your shipment is significantly delayed, please contact us and we will review the available order and tracking information.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your order.

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error after placing an order, contact us as soon as possible at support@migopaw.com.

We will make reasonable efforts to assist when possible, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

Additional costs may apply if a shipment must be resent because of incorrect or incomplete customer-provided delivery information.

Failed Delivery and Returned Packages

A shipment may be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or another delivery-related issue.

If a package is returned, we will review the order and available carrier information to determine the appropriate next step.

If reshipment is possible, additional shipping charges may apply when the original delivery failure resulted from incorrect customer-provided information, failure to collect the shipment, refusal of delivery, or another customer-related delivery issue.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Around your property or designated safe delivery location
  • With household members
  • With neighbors
  • With your building reception, concierge, or management
  • With the shipping carrier

In some cases, a carrier's delivery status may update shortly before the package is physically delivered.

If you still cannot locate the shipment, contact us at support@migopaw.com and provide your order number and tracking information.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@migopaw.com.

Please provide your order number and, where possible, clear photographs showing the product, packaging, shipping label, and reported issue.

For additional information about returns and refunds, please review our Returns and Refund Policy.

Product and Destination Availability

Product availability may vary depending on fulfillment availability, carrier availability, destination restrictions, product characteristics, or other operational considerations.

If a product cannot currently be shipped to your destination, checkout availability will reflect that restriction.

Shipping Availability and Policy Changes

MigoPaw may update supported destinations, fulfillment methods, estimated delivery ranges, product availability, or shipping options from time to time.

Changes may occur because of carrier availability, fulfillment changes, shipping costs, delivery performance, operational requirements, product availability, customs restrictions, or other fulfillment considerations.

Current product availability and applicable checkout information should be considered the most relevant information for a new order.

Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact us at support@migopaw.com or through our Contact page.

Store Name: MigoPaw
Legal Business Operator: Rachid Attia
Business Type: Moroccan Auto-entrepreneur / Sole Proprietor
Customer Support Email: support@migopaw.com

Business Address:
MigoPaw
IMM 25, NR 21, BLOC G, SALAMA 4
Kenitra 14000
Morocco